Return Policy
Installation
We provide a 90 day free labor warranty with each installation. This includes a one-time return visit only. However, we must be notified in writing within 3 business days of the issue and it must be determined that it was caused by our negligence. We do not provide a labor warranty for any work that is outside the scope of work initially completed. Any additional work not included in the labor warranty will be subject to fees.
Products
We offer a 3-year Product warranty on all of our products. If you experience any issues with your products please contact us for resolution.
Please do not send your purchase back to the manufacturer. Mounted-Up will contact the manufacturer on your behalf to ensure that this is handled within a timely manner.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mountedup.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mountedup.com and send your item to: PO BOX 491269 , Atlanta, GA, 30349, United States.
Shipping
To return your product, you should mail your product to: PO BOX 491269, Atlanta, GA, 30349, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We provide a 90 day free labor warranty with each installation. This includes a one-time return visit only. However, we must be notified in writing within 3 business days of the issue and it must be determined that it was caused by our negligence. We do not provide a labor warranty for any work that is outside the scope of work initially completed. Any additional work not included in the labor warranty will be subject to fees.
Products
We offer a 3-year Product warranty on all of our products. If you experience any issues with your products please contact us for resolution.
Please do not send your purchase back to the manufacturer. Mounted-Up will contact the manufacturer on your behalf to ensure that this is handled within a timely manner.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mountedup.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mountedup.com and send your item to: PO BOX 491269 , Atlanta, GA, 30349, United States.
Shipping
To return your product, you should mail your product to: PO BOX 491269, Atlanta, GA, 30349, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.